Interface SubmitFeedbackResponse

What the Agents API stored when end-of-call feedback was submitted.

Returned by submitFeedback(), which rates the conversation as a whole rather than a single answer.

interface SubmitFeedbackResponse {
    chat_id: string;
    question_shown?: string;
    rating: number;
    submitted_at: string;
}

Properties

chat_id: string

Id of the chat the feedback belongs to — the value onNewChat reported.

question_shown?: string

The follow-up question the user was asked, when one was recorded.

rating: number

The score that was submitted, on the agent's end-of-call scale of 1 to 5.

submitted_at: string

When the feedback was stored, as an ISO 8601 timestamp.